insightmatterams.com

SMS Consent & Opt-In

This page documents how InsightMatter Agency Management System ("IM-AMS") collects SMS consent, the exact language users see, and how to opt out. It is publicly accessible so that reviewers and users can verify the consent flow without logging in. No personal, client, or health information is displayed here.

SMS Program Overview

IM-AMS sends operational text messages to registered caregivers and agency staff about open case opportunities, case assignments, and case status updates. Messages are sent through Twilio. SMS is optional — consent is never a condition of account creation or platform use.

Message frequency:Varies with case activity, typically 1–10 messages per week.

Rates:Message and data rates may apply. Check with your wireless carrier.

Opt out:Reply STOP to any message, toggle off in your profile, or contact your agency admin.

Help:Reply HELP at any time for assistance.

Message Types Sent

Alerts when a caregiver expresses interest in an open case
Notifications when you are selected for a case assignment
Notifications when a case you expressed interest in has been filled
Alerts when a new case matching your criteria is posted

SMS messages never contain client names, protected health information (PHI), diagnoses, or clinical data. Messages are limited to case references and dashboard action prompts.

Opt-In Method 1 — Registration Page (Public)

At account creation on https://insightmatterams.com/register, the user enters a mobile number and checks an explicit, unchecked consent checkbox. The checkbox is only shown after a mobile number is entered, and consent is never pre-checked. The opt-in and timestamp are recorded to the user's profile. This page is publicly accessible — no login is required to view the consent flow.

Exact consent language shown to user

I consent to receive SMS notifications from InsightMatter AMS related to open case opportunities and case assignments. Consent is not a condition of account creation. Message frequency varies (typically 1–10 messages/week). Message and data rates may apply. Reply STOP to opt out or HELP for help. See our Terms and Privacy Policy.

Opt-In Method 2 — Profile Toggle (Login-Gated)

After logging in, the user opens My Profile at https://insightmatterams.com/my-profile, enters a mobile number, and toggles the "Opt in to SMS notifications" switch. A TCPA notice appears below the toggle. Because this page is behind a login, the exact consent language is replicated below so it can be verified without accessing a private account.

Toggle label

Opt in to SMS notifications

I consent to receive text messages about open cases and assignments from my agency. I understand I can opt out at any time by replying STOP. Message rates may apply.

TCPA Notice shown below toggle

TCPA Notice: By opting in, you provide express written consent to receive SMS messages. No client-identifying or health information will ever be sent via text. Your number is used solely for case pool notifications and is never shared. See our Terms & Conditions and Privacy Policy.

Privacy & Data Sharing

Mobile numbers and SMS consent are not shared with or sold to any third parties or affiliates for marketing or promotional purposes. Mobile numbers are used solely to deliver operational case-pool notifications through IM-AMS and its messaging provider (Twilio). Full details are in our Privacy Policy (see sections 3.6, 3.7, and 6).

Required Legal Pages

Terms & Conditions

https://insightmatterams.com/terms

https://insightmatterams.com/privacy

For reviewers: The registration opt-in flow is publicly viewable at the URL above with no login. The profile opt-in flow is behind a login; the exact consent language is replicated on this page for verification. No real user data, mobile numbers, or PHI are displayed anywhere on this page.

Questions about this SMS program? Contact support@insightmatterams.com. See also our Terms & Conditions and Privacy Policy.