Privacy Policy

Account Information: Name, email address, role, and agency affiliation.

Contact Information: Mobile phone number, when provided for SMS notifications.

SMS Consent Data: Opt-in status, consent timestamp, and mobile verification status.

Usage Data: Platform activity logs, case interactions, and message delivery records.

3.1 Consent. We collect and store your SMS opt-in consent, including the date and time consent was given. Consent is obtained through an explicit opt-in toggle in your user profile and is never assumed or pre-checked.

3.2 Mobile Number. Your mobile phone number is collected solely for the purpose of delivering SMS notifications related to the Open Case Pool module. It is not used for marketing or sold to third parties.

3.3 Message Content. SMS messages contain only case references and action prompts (e.g., "A new case is available"). No client names, health information, diagnoses, or other protected health information (PHI) is ever transmitted via SMS.

3.4 Delivery Records. We log message delivery status (queued, sent, delivered, failed), timestamps, and provider message IDs for audit and troubleshooting purposes. These records are retained per agency policy.

3.5 Opt-Out Data. When you opt out by replying STOP or toggling off in your profile, we record the opt-out and cease all SMS messaging to your number.

3.6 Message Frequency. Message frequency varies based on case activity and agency posting volume, typically 1–10 messages per week. Message and data rates may apply. Check with your wireless carrier for details.

3.7 No Third-Party Marketing. Your mobile information, opt-in data, and messaging consent are not shared with or sold to any third parties or affiliates for marketing or promotional purposes.

• To deliver case pool notifications and assignment alerts via SMS and email
• To facilitate communication between caregivers and agency administrators
• To maintain audit trails for compliance and dispute resolution
• To improve platform features and notification reliability

We do not sell or rent your personal information. We share data only with: (a) our SMS provider (Twilio) for message delivery, (b) your associated agency administrator for operational purposes, and (c) legal authorities when required by law.

No Marketing Sharing. We do not share your mobile phone number, SMS opt-in data, or messaging consent with any third parties or affiliates for marketing or promotional purposes. Your mobile information and consent are used solely to deliver operational case-pool notifications through IM-AMS and our messaging provider (Twilio), and are never disclosed to third parties for marketing, advertising, or promotional outreach.

• Access & Update: You may view and update your contact information, including your mobile number, in your profile at any time.
• Opt-Out: You may withdraw SMS consent at any time by replying STOP, toggling off in your profile, or contacting your agency administrator.
• Data Deletion: You may request deletion of your SMS data through your agency administrator.